COCHRAN, GEORGIA: Tiffany Cotton has one of those faces that you can’t forget … her soul-searching eyes and humble smile shine even on the rainiest of days as diners rush into the Cochran Dairy Queen for a Blizzard or ice cream cone or a meal or two.
Tiffany who celebrates her birthday this week – she will be 35 – is a mom of two, a 13-year-old and a six-year-old. She graduated from Bleckley County High School in 2003.
And her job at Dairy Queen is the second one she has had since graduating from high school – her first was at a grocery store.
The daughter of Kimberly Cotton, Tiffany said, “I needed a job, and came over and applied …” That was nearly 10 years ago. “I like my job … I really like working with people.”
She started work as a cashier on the front line and with the drive-thru at the restaurant, and now, she is the assistant manager.
Her customers know her and she knows them, and most of the time has their orders already in her mind. “A few of them have not been in a while.” So when they come back in, it might take her a minute, but she has got it.
Though she doesn’t mind doing any of the roles an employee and member of management has to do, Tiffany admits to favoring working the drive-thru window. “You have to do a lot of multi-tasking … I like that.”
And she likes making ice cream.
“I have learned a lot since I have been here … not just the job assignments and how to operate the machines and such, but how to manage the story and my communication skills have enhanced, and I believe I have become better with my customer service skills,” Tiffany said.
If she could pass on words of wisdom to people – especially those younger than she – who are going into a business that thrives on customer service, she thought for a few minutes. “Don’t come up with a negative attitude. It is important always to be nice and kind, but at the same time having a good sense of patience is key.” She also stressed the importance of hard work.
“I was made assistant manager because I worked at it,” she said.
When asked about her own life, and if there were hard moments that she wasn’t sure she would ever overcome, Tiffany said, yes she had been through situations. How did she overcome them?
“God. God is control fo everything, and He knows what the situation is, and He has you in that situation for a moment … I have been there … and you know, He won’t leave there,” She explained.
“Don’t stress about what to do,” Tiffany said, and added, “Just know God will give you the strength to get through it.”
She smiled, “What is that old saying? If God has you in a tough situation, He is going to pull you through it.”
If she had a superpower, Tiffany said, “That is a tough question … I think I would like to be the fly on the wall so that I would be able to know what is going on in some situations.” She grinned.
When asked to define hope, Tiffany got reflective. “You know, hope is waking up everyday thinking that the world can be a better place.”
And that is a good place to leave this story at …
*Writer’s Note: Will be visiting stores and restaurants in the local area, and will be making phone calls at random for our Texas readers to find everyday people stories – like Tiffany’s. Don’t run and hide(smile). Everyone’s story is important. Or you can email me at firstname.lastname@example.org.